Terms of service

Last updated: October 6, 2026

About these terms

These Terms of Service apply to the Pet supplies online store at petsavvsupply.com. “We”, “us” and “our” refer to the store operator. Our store is hosted by Shopify. You can contact us at tank666888@outlook.com or through our Contact page.

Using our store

You must be legally able to enter into a purchase contract, or use the store with the consent of a parent or guardian where permitted. Provide accurate contact, billing and delivery details. Do not use the website for fraud, unlawful activity, infringement, harmful code or interference with the service.

Products and safe use

Read each product description, sizing information and safety instructions before buying. Screen settings can affect how colors appear. Use pet products only for their intended purpose, select an appropriate size and strength, supervise use where necessary, and stop using damaged or unsuitable items. Our product information is not veterinary advice. Nothing in these terms excuses us from supplying goods that conform to the description or applicable consumer requirements.

Prices, payment and orders

Use the currency and final total shown at checkout. Delivery charges and taxes collected by us are shown before payment. Additional import charges may apply as explained in our Shipping Policy. Available payment methods appear at checkout and are processed by the relevant payment provider.

Products are subject to availability. We may refuse or cancel an order for a genuine availability problem, a material pricing error, payment failure or suspected unlawful use. We will contact you and refund any payment for a canceled order. We will not impose a higher price or substitute an item without your agreement.

Delivery, cancellations and returns

Our store is your point of contact for orders, delivery questions and after-sales support. See our Shipping Policy for shipping charges and delivery estimates, and our Returns & Refunds Policy for cancellations, returns and remedies.

Privacy and third-party services

Our Privacy Policy explains how personal information is processed. Third-party websites and payment services have their own terms. External links do not remove our responsibility for the products and services we sell.

Website content and service availability

Website text, images and other content are protected by the rights of their respective owners. You may use the website for personal shopping but may not copy or commercially exploit protected material without permission. We may maintain or update the website, and access may sometimes be interrupted.

Consumer protections and responsibility

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, or removes mandatory consumer guarantees, cancellation rights, refund rights or other statutory remedies. Applicable mandatory consumer protections in your place of residence continue to apply.

Changes and contact

We may update these terms by posting a revised version with an updated date. The terms accepted for an order apply to that order, subject to mandatory law; later changes do not retrospectively remove your rights. For questions or complaints, contact tank666888@outlook.com.