Refund policy

Last updated: October 6, 2026

30-day change-of-mind returns

You may request a change-of-mind return within 30 calendar days after receiving your item. The item must be unused, clean, in the same condition as received, with its original packaging, accessories and tags where supplied. Please provide an order number or other proof of purchase.

To start a return, email tank666888@outlook.com with your order number. Wait for our return address and instructions before sending anything back; the address on your parcel may not be the correct return address. Returns may need to be sent internationally, including to China. Contact us before ordering if return costs are important to your purchase decision.

Return shipping and charges

For a change-of-mind return, you pay the return shipping costs. Original delivery charges are not refunded for a change-of-mind return unless applicable law requires otherwise. We do not charge a restocking fee. Please use a trackable return service and retain proof of postage.

If an item is faulty, damaged on arrival, incorrect or materially not as described, contact us. Where we are responsible, we will arrange an appropriate remedy and pay or reimburse reasonable return shipping costs when a return is required. You do not need to pay to correct our mistake.

Damaged, incorrect or missing items

Please inspect your order on receipt and tell us about any problem as soon as reasonably possible. Photos or a short video can help us investigate, but we will consider other reasonable evidence. Do not return an unsafe item before contacting us. A 30-day change-of-mind limit does not restrict your statutory rights for faulty goods.

Exceptions for change-of-mind returns

We cannot accept change-of-mind returns of personalized or custom-made items, perishable goods, or hygiene-sensitive items whose protective seal has been broken, where that limitation was clearly disclosed before purchase and is permitted by law. Gift cards cannot be returned for a change of mind except where required by law. These exceptions do not remove rights relating to faulty, unsafe, incorrect or misdescribed goods.

Refunds and exchanges

We will notify you after reviewing your return or claim. Approved refunds are issued to the original payment method within 10 business days after the returned goods are received and inspected, or after approval if no return is required. Your payment provider may need additional time to post the refund. Contact tank666888@outlook.com if you have not received an expected refund.

For a change-of-mind exchange, request a return first and place a new order for the replacement. Faulty-goods remedies will be handled according to the circumstances and applicable law.

Order cancellation

Email us as soon as possible to request cancellation or an address change. We can cancel and refund an order before fulfillment has begun. Once processing or dispatch has begun, cancellation may not be possible; the return policy and applicable statutory rights still apply. If we cannot supply your order, we will contact you and refund the unavailable items rather than substitute them without your consent.

Your legal rights

This policy is in addition to, and does not exclude, limit or replace, rights and remedies available under applicable consumer law. Where a mandatory legal right is more favorable, it takes precedence over this policy.